Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Shipping and delivery:
Domestic buyers: we normally ship all packages within 24-48 hours. In rare circumstances shipping time might be delayed because of sickness or public holiday. Please note that some packages might be shipped from Florida or California. If you would like your package to be delivered by a certain date, contact us to make sure it's possible. Please note that packages might be delayed because of the carrier (bad weather). If you need you items quickly please pick a faster shipping option. We do not refund the shipping costs. If your item gets returned because it is unclaimed or because you entered the wrong address, we will charge you for re-shipping it. If you change your mind and return it to sender, we will charge a 15% restocking fee and the cost of sending it back.
International buyers: a lot of footwear is special order, please allow an extra 3-5 business days before we send your package. Shipping costs do not include import duty, brokerage fees or taxes. Depending on where you live, you might have to pay taxes We are not responsible and will not pay those taxes, brokerage fees or import duty. If you return your item(s) we will not refund the shipping costs you paid. If you would like an exchange, we will request that you pay for shipping again.
Returns and exchanges: We accept returns and exchanges as long as the merchandise is unworn, new, still in box with all the packaging that it came in. You have 14 days from the day you receive your item(s) to go to the post office and return it to us. Any items returned after 14 days will not be exchanged or refunded. DO NOT RETURN ANY MERCHANDISE BEFORE EMAILING US AND GETTING DETAILED RETURN INSTRUCTIONS!
Sales tax: Kryonik Design charges sales tax for any items purchased on this website to Florida residents only.
Store hours: You can call us on our number listed on our "contact us" page from 9:00 AM to 6:00 PM (Eastern time). Please email us at any time, we will get back to you as soon as possible.
We try our best to satisfy all of our customers, but we can make mistakes too. If you have a problem with the merchandise or any questions at all; please do not hesitate to contact us. Thank you!!